Trusted by Leading Companies Worldwide

What we do

End-to-End AI Services for Customer Service and Back office Operations

We help organizations automate customer service and back-office operations with AI, delivering efficiency, quality, and control at scale.

AI-Powered Customer Service

Automate repetitive customer service tasks through intelligent:

  • Email and chat handling

  • Omnichannel ticket classification

  • Response generation

  • Integration with leading LLMs like GPT-4, Claude, and Gemini

Intelligent Back-Office Automation

Free teams from manual work with AI-driven capabilities such as:

  • Email and chat handling

  • Omnichannel ticket classification

  • Response generation

  • Integration with leading LLMs like GPT-4, Claude, and Gemini

AI-Powered Customer Service

Automate repetitive customer service tasks through intelligent:

  • Email and chat handling

  • Omnichannel ticket classification

  • Response generation

  • Integration with leading LLMs like GPT-4, Claude, and Gemini

Intelligent Back-Office Automation

Free teams from manual work with AI-driven capabilities such as:

  • Email and chat handling

  • Omnichannel ticket classification

  • Response generation

  • Integration with leading LLMs like GPT-4, Claude, and Gemini

Turn automation potential into real operational results.

Move your outsourcing strategy forward.

Why ITyX?

Future-Ready Automation. Today.

ITyX is a strategic partner for companies seeking to modernize and scale operations through AI-powered automation.

Key benefits

Our approach combines self-learning AI agents, robust process orchestration, and ongoing operational management to deliver measurable business impact.

  • Significant efficiency gains — process times reduced by up to 70%

  • Faster response at scale

  • Greater operational accuracy even under high volume

  • Transparent, KPI-driven performance oversight

  • Flexible integration with your experts and preferred AI models (BYO-LLM)

  • Stable, production-ready automation — not pilot projects

How We Deliver Results

From Assessment to Impact

Our approach focuses on delivering measurable outcomes, not experiments. We combine process expertise, tailored AI agents, and continuous optimization to ensure reliable, scalable results in live operations.

Process Assessment

We start by identifying realistic AI automation opportunities in your current workflows.

Integration & Go-Live

Agents are deployed into your operational environment, including Human-in-the-Loop support where needed.

Custom AI Agent Design

Tailored agents are configured to meet your unique process and system requirements.

Continuous Improvement

Our expert AI Ops team ensures ongoing performance gains and reliability.

Give us a shot

Get a clear, realistic assessment of how AI can improve efficiency and reduce operational effort across your service and back-office processes.

Who We Serve

Built for High-Impact Operations

ITyX works with organizations that manage complex, high-volume service or back-office operations and are ready to move beyond traditional outsourcing

Is ITyX the right fit for your organization?

We help teams improve efficiency and adopt AI in a practical, transparent, and scalable way

  • Need to handle growing service or back-office volumes with higher efficiency

  • Want to modernize and future-proof traditional outsourcing models

  • Aim to use AI productively, transparently, and with full operational control

  • Plan to integrate their own experts or preferred AI models into automated workflows

We’ve helped hundreds of global companies

Insurance

AI-powered automation for

  • Claims intake

  • Policy changes

  • Contract processing.

Banking & Fintech

AI-powered automation for

  • Streamlined handling of KYC

  • Credit checks

  • Transaction-related support

E-commerce & Logistics

AI-powered automation for

  • Claims intake

  • Policy changes

  • Contract processing.

Insurance

AI-powered automation for

  • Claims intake

  • Policy changes

  • Contract processing.